Frequently Asked Questions
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Most Popular Questions
Returns
My Empire Inc., at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s).
Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way. *According to the Federal law you cannot return human hair products that have been used due to hygienic reasons.
Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value.
In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a My Empire Company representative will send a return label to you via your email address.
This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices. Once your product has been received it will be examined thoroughly.
If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
Exchanges are limited to two exchanges per order.
No refunds will be permitted, unless it is determined that My Empire Inc. is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
Customer is responsible for the reshipment cost as that is a separate service that has already been used.
For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 24-48 hour processing time prior to the shipment of all orders.
My Empire Inc. does include FREE USPS ground shipping on all of its order.
If in need for Priority shipping an extra fee will be included in the total cost of the order.
This is only in regard to
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how you want to build your business?
Where do we Operate From?
Empire Beauty Operates and owns two of the biggest Beauty Supply Stores in The City of Saint Louis.
Is there a Store I can Visit?
Yes Empire Beauty is open to the public to come and shop 7 days a week all year round.
Two Operating Locations:
10000 West Florissant Ave.
Dellwood MO, 63136
(314) 868-1111
5790 Lucas & Hunt Rd.
Saint Louis MO, 63136
(314) 381-4444